*Welcome to another working week in the new month, September!
*I’m so glad you are alive and this week’s post meets you well!
*Today, I’m sharing with you an ‘open secret’ in my series on customer retention attitudes.
*S M I L E S… The economic value.
*Whether you offer services or sell products, you need this affordable item to attract and retain customers.
*Smiling is the Dominantly Needed Attitude (DNA) of every ‘success-intended’ relationship.
*Don’t forget that customer service is a relationship, where emotions/feelings play a defining role.
*SMILE is non negotiable if you do business involving customers.
*Smiling doesn’t mean you don’t have personal bugging issues, it only shows a high sense of first place value for the customer. It is a test of your understanding and strength of character.
*DEMAND smiles from everyone working with you.
*Insist on a genuine, intentional, we’ve-been-expecting smile with new and existing customers.
*Take note of some complements of smiling:
-Greet respectfully with a believable smile.
-Offer a seat where necessary.
-Ask for and take note of customer’s name. The next time you refer to him, get interpersonal, call his name
I’m Bosede Olusola-Obasa RCV, and I’m still excited about #addingvalue to you and your business.
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